Shopping Policy
1. Order Placement
Orders can be placed through our official online store only.
Once an order is placed, you will receive an email/SMS confirmation containing your order details.
Please ensure all personal information (name, address, contact number) is accurate, as we may not be able to modify orders once processed.
2. Payment
We accept major payment methods including credit/debit cards, UPI, net banking, and digital wallets.
All payments must be completed at checkout.
Your payment information is securely processed using encrypted technology, and we do not store card details.
3. Shipping & Delivery
Orders are usually processed within 1–3 business days.
Delivery timelines vary depending on your location but generally take 3–7 business days after dispatch.
You will receive tracking information once your order is shipped.
Delays may occur during high-volume periods or due to logistics issues beyond our control.
4. Product Availability
All products are subject to stock availability.
In case an item becomes unavailable after your order, we will notify you and provide an option for replacement or a full refund.
5. Pricing & Promotions
Prices shown on our website are final and inclusive of applicable taxes (unless specified otherwise).
Promotional discounts, coupon codes, and offers cannot be combined unless explicitly mentioned.
Prices and promotions may change without notice.
6. Cancellations
Orders can be cancelled only before they are packed for shipping.
Once shipped, orders cannot be cancelled.
If eligible for cancellation, refunds will be processed to the original payment method within 5–7 business days.
7. Returns & Exchanges
We accept returns/exchanges for eligible products within 7–15 days of delivery (customize as needed).
Products must be unused, unwashed, undamaged, and returned with all original packaging and tags.
Certain items (e.g., clearance items, personal care, custom-made products) may not be eligible for return.
Return shipping instructions will be provided upon approval of your return request.
8. Refund Policy
Refunds for approved cancellations or returns will be issued to the original payment method.
Refund processing time is typically 5–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
9. Customer Support
If you have questions or need assistance, please contact our customer support team:
Email: [realways.co.ke]
Phone/WhatsApp: [0724996082]
Support Hours: [your timings]
10. Policy Updates
We may update this Shopping Policy from time to time. Any changes will be posted on our website. Continued use of our services indicates acceptance of the update policy